The support team is responsible for and support of the Toptracer Range technology globally. You will become a Toptracer Range expert, and work in the role of technical support. We support both existing customers and current installations. This role will provide technical assistance, issue resolution, and will be the conduit for escalation to other departments of the business.
Providing support to our valued customers through either an email service, or phone support.
Providing support to our installation team as they work to complete their projects in a timely fashion.
Assisting the Support Manager with internal/external communications on issues, with a clear understanding of risk and impact to customer and other stakeholders while maintaining the highest degree of professionalism and service.
Traveling to sites for support visits, or training exercises.
Critical Skills & Experience Requirements
HS Diploma - General Education (Preferred)
2+ years of experience in a remote support technician role (Preferred)
2+ years of knowledge of Golf (Preferred)
2+ years of proven ability to contribute in a multi-team environment (Preferred)
2+ years of basic networking knowledge (Preferred)
Feel comfortable with command line applications and Linux environments
Able to demonstrate analytical problem-solving skills
Strong communication skills, and proven ability to explain technical concepts to non-technical customers
Friendly disposition and ability to communicate with the customer and your team, support team has members all over the globe, so communication is key.
ABOUT TOPTRACERToptracer Technologies have users and viewers all over the world. Our mission is to help people enjoy the wonderful game of golf even more by tracing contributions to TV and gamification to ranges. Our range technology is used in 32 countries and the broadcast is aired over 270 times every year. All of our products are developed, tested and deployed from our R&D office in Danderyd, Stockholm.MORE ABOUT TOPTRACERWorkplaceWe value fully engaged associates that come to work because they enjoy their work and the colleagues they have. We strive to create a diverse and inclusive work environment where everybody can reach their full potential. We provide opportunities for all the colleagues to develop internally and to meet each other. We have a strong commitment and dedication at Toptracer. That comes from our activities and moments we share together and the product we are developing. In addition to that, our technology is unique and world-leading which makes the journey extra exciting. We create a product that encourages people to be outside and get activated which enables a healthier lifestyle. As a colleague at Toptracer, you can either go to a range nearby your home to experience the product you have developed or just turn on the TV to see it in the biggest golf tournaments.CultureOur culture is driven by our mission to create moments that matter for everyone and our values for Caring, Courage, One Team, Fun and Excellence. If you want to learn more about them visit: Core Values | Topgolf (https://careers.topgolf.com/us/en/our-culture) .Activities
Conference
Cozy-Fika-Fridays
After-work with live music and games
Pair/Mob programming
Dart
Table-tennis
Golf simulator in the office
Golf tournaments
Benefits – These are the broader list of benefits and depends on the type of position.
Market-based compensation
Performance bonus
Private health insurance
Pension similar to ITP1
Spring Health - Personalized mental healthcare
Generous wellness allowance
6 weeks’ vacation
Phone
Computer
Courses
Traveling to ranges and tournaments
Half-days before public holidays
Golfing Green Card
FlexibilityWe believe in personal responsibility, so we try to accommodate everyone's needs. We have flexible working hours and locations to help our teams do their best work.