Inside Sales and Customer Service

Title:  Inside Sales and Customer Service Reports to:  National Sales ManagerJob Purpose:  Responsible for customer support and sales related activities.Key Responsibilities and Accountabilities:Provide exceptional customer service. Execute on all data entry requirements including customer orders, shipping documents, invoices, credits, etc.Maintain and execute on the following responsibilities (including, but not limited to):Customer related documents including customer purchase orders, price list, customer cross reference, etc.Customer order related freight management including ordering and coordinating trucks.Communicate any shortages and/or missed shipments to the sales and management teams.Work with AR to reconcile any invoicing issues.Maintain and assist in growing designated existing accounts.Work closely with National Sales Manager and other Inside Sales team members to manage major and critical developing accounts and coordinate the management of all accounts.Participate in the development and administration of new project proposals.Contribute to the evaluation and development of operational strategy and performance in conjunction with the sales and management teams.Review, analyze, and support root cause corrective action (RCCA) efforts associated with any issues and exceptions impacting customer satisfaction (ex: OTD). Participate in daily cross-functional meeting (DPW) and communicate any shortages and/or missed shipments to the sales and management teams.Continue to expand on product and market knowledge.Remain informed of all lean initiatives and champion continuous improvement efforts where appropriate.Demonstrate excellent verbal and written communication skills.Maintain a clean and safe working environment (i.e., 6S).Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.Execute all responsibilities according to lawful and ethical standards as established by company policies and procedures.