Operations Administrator

Come Grow with Us…Operations AdministratorThe Operations Administrator is an essential role on the Operations team.  The admin has the freedom to work independently but is a vital part of the team.  He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete.  Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.Job Duties: Invoice Management:Create and process daily invoices with precision and timeliness.Assist with end-of-month billing tasks, including:Matching invoices with jobs.Verifying pricing and modifications for accuracy.Entering revisions provided by sales staff.Sending out finalized invoices to customers.Contract Management:Process contracts from creation to completion using the Point of Rental System.Follow up on job modifications and obtain necessary information for contract updates.Collaboration and Support:Work closely with sales staff to address job and invoicing questions.Ensure accurate and timely communication regarding job details, modifications, and follow-ups.Customer Service:Provide excellent customer service by answering phones and directing calls to the appropriate departments.Address customer inquiries professionally and efficiently.Administrative Tasks:Organize and maintain filing systems for contracts, invoices, and related documentation.Assist with general office tasks as needed to support overall operations.