Third Party District Manager

Gain an understanding of all aspects of the self-storage industry, and Public Storage’s processes.Develop, lead, and coach a team of CSSs in promoting an exceptional Client/CSS relationships and improved communication. Take ownership of and be the main point of contact for a portfolio of clients.Travel to complete on-site visits – frequency will change as dictated by the business.Visit and evaluate local competitors as appropriate.Maximize team performance through training, motivation, engagement, and goal setting.Lead calls with clients to support the CSS team and conduct post-call feedback.Foster and develop a working team engagement-based environment that promotes increased retention.Hold recurring meetings (in-person/video) to set expectations and plan actions.Utilize experience from the field to quickly address client questions, increase speed of responses, and mitigate the need to involve operations where possible.