The Service Manager plays a key leadership role within the dealership’s fixed operations team.
Reporting directly to the Service Director, this position oversees day-to-day service department operations, ensuring exceptional customer satisfaction, efficient workflow, and consistent profitability.Duties and ResponsibilitiesLead daily service drive and shop operations to achieve department goals for productivity, CSI, and profitability.Manage and develop a team of Service Advisors, Technicians, and support staff to ensure high performance and engagement.Monitor technician scheduling, dispatch, repair order flow, and labor efficiency.Partner closely with the Service Director to analyze financial statements, identify improvement areas, and execute process enhancements.Resolve customer concerns and escalations with professionalism and urgency.Maintain compliance with OEM and dealership standards, including warranty administration and safety protocols.Ensure accurate documentation and timely completion of repair orders.Drive upsell opportunities through effective advisor coaching and service menu execution.Collaborate cross-functionally with Parts, Sales, and Accounting to ensure smooth dealership operations.Participate in hiring, onboarding, and ongoing training of service team members.