Job Details

ID #50283001
State Texas
City Houston
Source Broadridge Financial Solutions
Showed 2023-09-19
Date 2023-09-19
Deadline 2023-11-17
Category Et cetera
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Shift Manager - EDGAR Compliance Client Services

Texas, Houston, 77001 Houston USA

Vacancy expired!

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We are seeking a Shift Manager - EDGAR Compliance Client Service member to join our team. This role is the epitome of Customer Service excellence, a professional who leads by example. The mannerisms of a successful Shift Manager combines professionalism, product-line knowledge gained through experience, and the highest level of service skills. This employee should be a guide for our clients to ensure that the Broadridge experience is a positive one from start to finish. This role is also one of the mentor, and the Manager must possess the skill and understanding to transfer knowledge to other Customer Service Associates to encourage learning, growth, and career development. A positive role model and future leader. This person will be fully versed in all aspects of general EDGAR Compliance work and have an excellent up to date working knowledge of all SEC regulatory requirements. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means youll be assigned to a Broadridge officeandgiven the flexibility to work remotely. Primary Role & Responsibilities:

Manage high profile projects to exacting standards as defined by our markets and clients, ensuring clear communication and guidance is provided to our clients, internal and external, at all times; understand client needs and offer solutions before issues arise.

Strong organizational and time management skills to manage 6 to 11 personnel, without the need for assistance or partnering, with a multitude of jobs coming through the group throughout the shift.

Possess a positive, approachable demeanor/attitude towards our clients and co-workers that permeates the office environment positively.

Manage Overtime effectively manages time with tasks.

Valuing and maintaining on-going client relationships (internal and external) and understand the value of delivering World Class service to these clients to leverage the Broadridge brand in our market.

Be fully conversant with, and able to execute both simple and more complex regulatory filings; possess an in-depth knowledge of SEC regulatory requirements to better assist and advise our clients.

Have an in-depth knowledge of Broadridge systems and resources and utilize these in the best way to provide a seamless service environment.

Lead by example and develop a service-focused culture within the workplace

Stand in for Shift lead or Supervisor when necessary

Be a mentor figure to newer, less experienced Customer Service Associates and Customer Service Representatives, and to promote development in skill base for the team around you.

Seek out and play an integral part in developing new technology or process solutions that enhance efficiencies to improve our profitability or our service delivery ability.

Embraces and implements new product lines and solutions to both client and team members

Assist the Sales team in the sales process

Assist with recruiting efforts and retention programs

Provide coaching, mentoring and guidance including direct constructive feedback to team members

Performs other tasks as assigned by the company

Be aware of and involved in client job activity, new service platform offerings, and other initiatives. Should be actively involved in the service center and company initiatives.

Working understanding of EDGAR HTML, custom XML, XBRL, stylized proxies, printing, estimating, pricing, and invoicing processes, and methodologies

Ability to support production by working in EDGAR projects, performing quality assurance checks, and transmitting filing to the SEC on EDGAR.


College degree or relevant work experience

Strong time and work management skills

Must possess analytical skills to help with the decision-making process

Ability to work effectively in a team environment

Strong communications skills

Must be organized and capable of working independently

Flexible overtime and some weekends required


Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere ( to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference ( . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model. LinkedIn ( Facebook Instagram ( Twitter YouTube ( Glassdoor The Muse ( Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 13,000 associates working in 21 countries around the globe.Learn about our DEI Program here ( .We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

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