Vacancy expired!
- Provides technical assistance and support to users for computer, network, and software related issues
- Perform technical support that includes installation, maintenance, monitoring, troubleshooting, and administration of network and related products
- Monitor status of entire network to ensure systems are functioning properly
- Perform network backups
- Help order and set up computers for departments as needed
- Documents, tracks, and monitors problems to ensure timely resolution
- Maintains Active Directory domain accounts, Office 365 accounts, internet, configuration management, and manufacturing software
- Support ERP system end user support, backups, report customization and software updates
- Contact software and hardware vendors to request service regarding defective products
- Maintain library of all software
- Maintain Hardware Inventory and related asset aging and replacement plan
- May train users on software and hardware on site or recommend outside contractors to provide training
- Research pricing for requisition of network, computer, and software products
- Provide network cabling, switch, and firewall support
- Maintain phone system equipment
- Compose, presents, and follows to completion Engineering Change Notices (ECN)
- May train others and research, evaluate and recommend products
- Other tasks, duties and responsibilities as assigned
- Bachelor’s Degree (major in Information Systems) or equivalent education and experience
- 3 – 5 years related experience and/or training
- A+ and N+ Certifications a plus
- SQL experience a plus
- Software knowledge: MS Office 365, ERP Software, configuration management, Project, and various backup programs, firewall hardware/software and configuration
- Broad knowledge of business, data processing concepts and overall understanding of business needs
- Strong interpersonal and communication skills
- Self-starter, ability to work with minimal supervision
- Excellent verbal and written skills; ability to explain technical issues to technical and nontechnical customer
- Capable of lifting up to 50 pounds as well as sitting, standing and/or walking for prolonged periods
Vacancy expired!