About this roleWells Fargo is seeking a Analytics Consultant to be part of the Customer Experiences and Customer Services team within Consumer Lending and will be responsible for developing business insights using data, and leading initiatives, using those insights, to drive continuous improvement. Learn more about this career areas and business divisions at wellsfargojobs.com .In this role, you will:
Consult with business line and enterprise functions on less complex research
Use functional knowledge to assist in non-model quantitative tools that support strategic decision making
Perform analysis of findings and trends using statistical analysis and document process
Present recommendations to increase revenue, reduce expense, maximize operational efficiency, quality, and compliance
Identify and define business requirements and translate data and business needs into research and recommendations to improve efficiency
Participate in all group technology efforts including design and implementation of database structures, analytics software, storage, and processing
Develop customized reports and ad hoc analyses to make recommendations and provide guidance to less experienced staff
Understand compliance and risk management requirements for supported area
Ensure adherence to data management or data governance regulations and policies
Participate in company initiatives or processes to assist in meeting risk and capital objectives and other strategic goals
Collaborate and consult with more experienced consultants and with partners in technology and other business groups
Required Qualifications:
2+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Experience with extracting data from multiple sources and combining data into a single table/file
2+ years of analytics consulting/reporting experience
SQL experience and potentially SAS experience
Tableau and/or Power BI experience
Excellent communication skills and ability to articulate complex material to a diverse audience
Leverage new data sources to understand the Contact Center information and develop strategies to drive continuous improvement
Ability to work with and communicate effectively with diverse teams
Position will be supporting customer service projects including banker performance, strategy design and performance tracking and monitoring. Position will also support ad-hoc audit and regulatory requests
Position is not eligible for Visa sponsorshipMust be at one of the locations listed:Irving TXWilmington DEChandler AZCharlotte NCDes Moines IAPosting End Date:26 May 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Company: WELLS FARGO BANKReq Number: R-369891-4Updated: Mon May 20 00:00:00 UTC 2024Location: IRVING,Texas