Training Manager, Franchise Support

Job Description The Training Manager, Franchise Support is responsible for designing, implementing, and managing comprehensive training programs for franchise sushi chefs across all company locations. This role ensures chefs receive exceptional initial onboarding and ongoing skills development in culinary technique, food safety, customer service, and brand standards. The Training Manager partners closely with Operations to ensure consistent chef performance, employee retention, and an outstanding customer experience. Key Competencies  Instructional Design & Delivery, Culinary Expertise, Communication Skills, Leadership & Influence, Continuous Improvement Mindset, Collaboration & Partnership, Cultural Sensitivity, Organizational Skills, Customer Focus Duties & ResponsibilitiesDesign and deliver onboarding training for new franchise sushi chefs, ensuring mastery of culinary techniques, food safety, and brand standardsDevelop and maintain ongoing training modules (in-person, virtual, and on-the-job) to support skill advancement and career developmentPartner with Operations to align training with company culture, performance expectations, and compliance requirementsCreate and manage standardized training materials, including manuals, videos, assessments, and job aidsImplement train-the-trainer programs to empower site-level managers and lead chefs as training championsMonitor and evaluate training effectiveness through testing, performance reviews, and feedback loops; adjust programs as neededTrack participation, completion rates, and chef performance metrics using the Learning Management System (LMS) or other toolsStay current on culinary training best practices, adult learning methodologies, and industry food safety standards This job posting describes the general duties and responsibilities for the position. Other duties as required may be assigned.