We are seeking a friendly and customer-focused Customer Service Representative to join our team at our Laredo, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.Answer incoming customer calls, emails, and chat messages in a timely and professional mannerAssist customers with product inquiries, order processing, and account managementResolve customer complaints and concerns with empathy and efficiencyMaintain accurate records of customer interactions and transactionsCollaborate with other departments to address complex customer issuesStay updated on company products, services, and policies to provide accurate informationIdentify and escalate priority issues when necessaryContribute to maintaining high customer satisfaction ratingsParticipate in team meetings and training sessions to enhance skills and knowledge