Customer Service Supervisor

DescriptionWarranty AdvisorResponsible for the day-to-day warranty administration support for designated locations within Equipment Depot identified by Warranty Administration Supervisor. Works with our Technicians and Service Mangers so warranty claims provide all necessary informationneeded to ensure highest vendor warranty dollars received. Highly organized individual possessing good communications and customer skills. Ability to consistently meet vendor warranty claims deadlines.ESSENTIAL FUNCTIONS OF THE WARRANTY ADVISORReasonable Accommodation StatementTo perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Essential Functions Statement(s)· Works with his/her Warranty Administration Supervisor to develop and implement short- and long-term strategic plans, objectives and goals, along with a plan of action about how to achieve them.· Works in close alignment with location service management and technicians and develops and maintains open communication with these individuals.· Ensures all vendor warranty claims filed within vendor time requirements.· Reviews location submitted warranty works orders to ensure all necessary information is provided and contacts appropriate individuals when additional info needed.· Gathers technical information/advice to assist in warranty claim filing from Warranty Administration Supervisor or Technical Communicators as necessary.· Processes warranty credits.· Discuss denied claims with vendors as necessary.· Process warranty invoices after warranty claims filed.· Work with Warranty Administration Supervisor to notify vendors of company labor rate changes.· Works with Service Managers to increase tech level of quality information received on work orders· Prepares reports when requested as it relates to warranty and recommends procedures to Warranty Administration Supervisor that would increase money received by vendors.· Investigates denied claims by vendors and works with Warranty Administration Supervisor to recover from vendors.· Assists team in gathering info/advice to assist in warranty claim filing· Works with his/her Warranty Administration Supervisor to identify trends within the organization or business environment and develop plans to address.RequirementsSKILLS AND ABILITIES OF THE WARRANTY ADVISOR· Good communication skills.· Proven problem solving ability· Ability to prioritize and manage time sensitive deadlines.· Basic degree of technical knowledge of industrial equipment.· High degree of computer skills with Microsoft Office products· Ability to communicate across all functional groups and geographic locations (“One Equipment Depot” mindset).EDUCATION AND QUALIFICATIONSEducation: minimum high school diplomaExperience: Prefer at least 2 years’ service experience in a clerical role.Computer Skills: Advanced knowledge of computer operation and ability to use Microsoft Office products such as Word and ExcelOther Requirements: Strong organizational and communication skills.RequirementsPerform Data Entry, Microsoft Excel, Microsoft Office Word, Resolve Customer Service, Customer ServiceOfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.Apply for this job now or contact us today at 888.490.4154 for additional information.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $17.10 - $19.80 / HourlyLocation: Midland, TXDate Posted: February 3, 2020Employment Type: TemporaryJob Reference: 04190-0011362687Staffing Area: Office u0026 Administrative