Account Manager I

INSPYR Solutions, formally known as Genuent, is hiring for an RCO Account Manager I for our direct client in Plano, TX. This position is based off of a hybrid model, and candidates must be flexible to work in the office AND flexible to travel some if needed. Qualified candidates may send a copy of their resume (Word Format) to Katelyn Jones at Long Term ContractTemp to Hire Summary:This position in the unique sales channel-group responsible for the retention and acquisition of high-volume business customers; acting as the 1:1 face of client's brands and consulting on all customer energy needs.The individual in this role must be customer-focused, possess business-to-business sales experience, and analytical skills; have a high degree of knowledge of the current electricity market. Professionalism is paramount as Business Consultants are expected to provide a superior customer experience in daily face-to-face interaction with high volume commercial customers. Responsibilities:

• Consultants will be assigned to specific Business accounts (approximately 200 - 500) to act as the liaison between the customer and company.
• Consultants will be judged on his/her ability to meet or exceed retention, sales count, volume, and margin targets.
• The Consultant will represent a single resource to their customers for anything they might need from the company.
• The consultant will initiate and lead customer site visits to top-value Business customers to ensure customer understands their billing, usage, and demand and all charges and billing determinates.
• Consultants will be equipped with a laptop that allows them to connect to customer management systems and allow them to make updates/changes and provide on-site solutions to the customers.
• Communicate new products, programs, services to customers.
• Consultant will provide accurate and timely updates to the customer management systems to document all customer interactions including but not limited to site visits, emails, and phone conversations.
• Act as a Move Manager for brand new high-value customers just joining the company, who require special assistance in setting up their new location/account.
• Facilitate Energy Audits of Business for customer sites to assist the customer by identifying areas of energy inefficiency and areas for improvements.
• Research customer businesses before contacting to become familiar with the type of business they operate and their history with the company brands.
• This could include web research, customer management systems, etc.
• Provide feedback to Segment Marketing on significant customer interactions.
• Be the venue for much-needed customer learning on products; needs not being made; what they like/dislike about the company, how we can better serve.

• High School diploma or equivalency required. Bachelor's degree from an accredited four-year college or university is preferred.

• 5+ years of customer service experience required, prior supervisory experience desired.
• Experience in customer relationship management (account management) with business customers and business-to-business sales is required.
• Commensurate level of relevant experience will be considered in combination with the educational requirement.

• Must be able to successfully complete and fully grasp company provided training
• Must be confident and knowledgeable in all business products and services, TDSP charges and billing components.
• Strong presentation skills and interpersonal skills.
• Strong organizational and time management skills. Ability to schedule and arrive to appointments on time.
• Ability to remain calm and respond quickly to surprising/difficult questions.
• Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wire's pass-through product.
• Consultative orientation.
• Committed to increasing their billing skills and knowledge base and to providing a positive experience with the company brands.
• Interest in moving into a Marketing role a plus.
• Dependable transportation, valid Texas Driver's License, and personal liability insurance. A review of the driving record will be required prior to hiring.
• Emulate our business positioning: smart choices; your partner in energy management; respect for your time; bringing innovative solutions to you, Customer First, etc.

• Occasionally requires lifting as appropriate to perform duties and responsibilities.

• Flexibility with work schedule.
• Frequency of customer visits: Minimum of once per quarter unless customer requests more frequent visits.
• If customer transfers to a term product, the visits will likely move to bi-annually.
• Some overtime may be required as special projects arise.