Ask JPMC plays an integral role in people strategies, using data analytics & technology to deliver industry-leading services.As an Ask JPMC Advisor, you will help establish and implement a global vision, strategy and operating model to better understand and respond to manager and employee concerns. This includes partnership with the business, function, and human resource (HR) leaders on an in-depth review of feedback, performance and employee experience aspects Overall, this organization will span the traditional HR lifecycle, employee experience, and manager success strategy.Job Responsibilities
Provide in-depth consultation to managers on unsatisfactory performance concerns across all lines of business using numerous media channels including phone, email and Zoom
Assist in educating and strengthening manager's people leadership skills ensuring robust and equitable outcomes to performance matters that are raised. Direct managers to available online tools and resources to assist in managing performance concerns
Partner with key stakeholders such as EAP, Security, HRBA, and Legal teams to support employee safety cases
Exhibit high level of competency reviewing employee disputes and appeals by investigating matters in an objective manner to come to fair and equitable outcomes
Demonstrate the ability to identify and anticipate client needs and apply understanding or perspectives to solve problems and ensure outcomes in a timely manner
Understand the importance of and be comfortable in following prescriptive processes and protocols to ensure consistency and standardization of workflow
Determine case facts by asking probing questions of all involved parties. Manage the review, resolution and documentation of learned facts
Partner with managers in creating detailed corrective action documents
Demonstrate a risk and control mindset; observe the highest degree of confidentiality in the handling of sensitive information received during course of responding to issues
Required Qualifications, Capabilities, and Skills
5+ years of advising on HR matters
Thorough understanding of the firm's HR practices, procedures, and policies as well as, employment and labor laws
Exceptional time management skills and ability to handle high volume case load
Ability to multi-task in a fast-paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
Strong written and verbal communication skills; key attention to detail. Proven ability to utilize critical thinking in approaching each situation presented
Possesses a risk and control mindset; follows published protocols around addressing cases effectively and tracking activities related to carrying out key responsibilities. Applies a consistent and appropriate level of review when decisioning cases and providing guidance while escalating appropriately
Strong interpersonal skills including emotional intelligence; thoughtful, thorough, and empathetic
Exceptional communication in difficult situations; ability to flex intervention style based on the needs of the situation and succinctly present balanced feedback and influence stakeholders at all levels ensuring successful execution of resolution - ability to solve problem
Preferred Qualifications, Capabilities, and Skills
Undergraduate degree in Business, Human Resource Management or equivalent Employee Relations or Management experience
Previous experience working in a high volume fast paced environment
Strong written communication skills and typing proficiency in order to effectively document case notes
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans