Collector II - CONTRACT POSITION

Contract OpportunityVericast is seeking a detail-oriented and results-driven Collector II (Contract) to join our Finance team. This role is responsible for managing aged accounts receivable, driving collection efforts, maintaining client relationships, and helping improve cash flow while minimizing bad debt exposure.The ideal candidate is highly organized, comfortable managing multiple priorities, and skilled at balancing customer service with collections objectives. This position requires strong communication skills, analytical thinking, and the ability to work collaboratively across departments to resolve account issues and support business goals.Key ResponsibilitiesCollections & Account Management (80%)Manage collections activities for assigned accounts while maintaining daily productivity and call volume expectations.Contact clients to obtain payment information and resolve outstanding account balances.Review account history and determine appropriate collection strategies.Send preliminary, revised, and final collection communications according to established schedules.Process payments, refunds, and account transfers as needed.Conduct outbound collections calls on delinquent accounts.Accurately document collection activities, client contacts, issues, and actions taken within company systems.Compile and present weekly top-client reporting for review with leadership.Monitor account performance and maintain Days Sales Outstanding (DSO) at acceptable levels.Partner with supervisors regarding collection recommendations and account strategies. Problem Resolution (10%)Resolve declined credit card transactions and NSF payments.Provide timely and professional follow-up to client inquiries.Collaborate with Accounts Receivable, Invoice Services, Sales, and Client Services teams to resolve billing, cash application, and account-related issues.Escalate complex situations appropriately to facilitate resolution. Bad Debt Management & Special Projects (10%)Identify and actively manage accounts that may require bad debt processing.Assemble documentation packages for third-party collection agencies when all collection efforts have been exhausted.Assist with special projects and process improvement initiatives.Maintain working knowledge of company products and services.Build positive relationships with internal stakeholders through regular communication and collaboration.