Customer Service Representative (Order Processing)

Who are we?At Mphasis, a BPO provider, we take great pride in enhancing operations for our clients. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes.Work Location: In-Office/ HybridThis position will be performed on-site at our office with a hybrid option after 90 days based on attendance, performance, and quality.Summary:The role requires a problem-solving personality, excellent written communication skills, resilience to stress, reliability, and attention to detail. The role deals largely with email-based orders but will require occasional telephonic communications. You will provide daily communication with clients to deliver customer services and solutions. You will also be responsible for offline order management, including inbound email for equipment orders, general account maintenance, and billing research.Duties Include:Processing client requestsManaging large quantities of incoming requests (emails/phone calls)Problem-solving, tools utilization while staying within protocolVerify and maintain customer account informationDaily communication with both internal and external customersHandling customer escalationsRequired Qualifications:Excellent communication skills, both written and verbalExperience in Telecom Customer Service, preferred but not requiredProblem-solving and goal-oriented personality, reliability, and attention to detailKnowledge of MS Office (esp. MS Excel) and Google SheetHigh School graduate, associate or bachelor’s degree, preferred but not required