Customer Support Manager

We are seeking a motivated Customer Support Manager to oversee our support team and ensure exceptional service delivery across all student and client interactions. The ideal candidate will manage daily support operations, implement service improvements, and serve as a trusted representative of our academy’s values. This role requires strong leadership, outstanding communication abilities, and a passion for building positive customer relationships.ResponsibilitiesLead and supervise the customer support team to ensure efficient and high-quality service.Oversee daily operations, including scheduling, workload distribution, and performance monitoring.Develop and implement support procedures and service standards aligned with the academy’s vision.Address escalated inquiries with professionalism and timely resolution.Monitor customer satisfaction trends and recommend opportunities for improvement.Collaborate with internal departments to streamline communication and service processes.Prepare reports and metrics to evaluate support performance and operational effectiveness.