We are seeking a motivated and customer-oriented individual to fill the role of Customer Service Representative. In this position, you will serve as the first point of contact for our customers, providing exceptional support and solutions with professionalism and efficiency. The ideal candidate is dependable, detail-oriented, and capable of managing multiple tasks while maintaining a positive and helpful attitude.
Responsibilities:
- Manage and track customer orders, returns, and account updates.
- Work closely with the operations and sales teams to resolve issues quickly.
- Maintain up-to-date knowledge of company products, promotions, and policies.
- Document all customer interactions and feedback to improve service quality.
Requirements:
- High school diploma or equivalent.
- Excellent communication and active listening skills.
- Ability to stay calm and patient when handling challenging situations.
- Dependable, professional, and punctual.
Benefits:
- Competitive pay based on experience.
- Paid time off, holidays, and sick leave.
- Ongoing training and skill development programs.
- Health and dental insurance options.