San Antonio Staffing is currently hiring an IT Help Desk Technician for a company in the South of San Antonio.
The IT Support Specialist role is to provide technical assistance to end users and support for computer systems, hardware, and software; install and configure new equipment and software; troubleshooting and resolving technical issues; and perform regular system maintenance.
Qualifications
2-3 years of successful experience in IT Technical Support, Help Desk or System Support
Strong written and verbal communication, with an ability to lead through complex dialogues
Responsibilities
The Help Desk Technician plays a critical role in supporting and resolving end user issues in a timely and professional standard
Provide technically accurate, user-friendly solutions to basic end user requests such as
Active Directory management
Printer issues
Email issues
New user creation
Respond to user questions and requests for assistance.
Installation and configuration
Diagnose and troubleshoot hardware, software, and network problems.
Guide users through problem-solving steps and provide technical support to ensure productivity.
Maintain professionalism and provide timely, accurate customer service.
Applications Accepted Mon- Fri 9am -4:00 pm (closed during lunch hour)
1203 SW Military Drive
210-251-3222
9200 Broadway #100
210- 805-9200
1255 SW Loop 410 #147
210-455-3200