Imports Operations Coordinator

Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of Team Trove will include: Container and Air Freight ShippingEnsure factories place bookings with freight forwarders in a timely manner.Confirm booking details, including carton quantities, POs, ship method, and destinations.Monitor key shipment milestones and resolve shipment exceptions.Provide packing lists to devan warehouses and schedule deliveries as needed.Process containers in Acumatica ERP, ensuring accurate landed costs and release of POs.Investigate and resolve shortages, overages, and damages, holding responsible parties accountable.Provide expedited shipping options when required and assess the necessity of such services.Communicate shipping delays and estimated delivery dates to internal teams.Freight Forwarder ManagementMaintain reports on transit times and freight rates.Conduct monthly business reviews with freight forwarders and provide performance feedback.Send periodic container forecasts to freight partners.Research and vet new freight forwarders to optimize service and cost.Customs ComplianceAudit factory invoices and packing lists for accuracy before sending to customs brokers.Conduct monthly business reviews with customs brokers and track performance metrics.Audit customs entry summaries and maintain a five-year record of all customs documents.Verify accuracy of ACH duty/tariff withdrawals and resolve discrepancies.Ensure proper documentation for international trade, including Certificates of Origin and Packing Declarations.Investigate customs requirements for new import markets.Additional ResponsibilitiesAudit, record, and submit freight invoices.Coordinate international distributor shipments through third-party consolidators.Oversee factory-to-customer container pickups at origin locations.Monitor and update container transit time data for forecasting and purchasing teams.Manage SKU endpoint changes to ensure accurate inbound freight routing.Continuously improve processes and SOPs to enhance efficiency.Key Performance Indicators (KPIs):On-Time & In-Full: 95%+ of shipments delivered within transit KPIs.Cost Efficiency: Freight costs remain at or below market benchmarks, with minimal expedited shipping.Accuracy and Compliance: Few if any processing errors and customs entry inaccuraciesResponsiveness: Internal messages answered within 2-3 hours; international emails responded to by end of business day.