Concierge Lead

As the Lead Concierge, you will deliver personalized services to our guests, including planning itineraries, making restaurant reservations, and providing information on activities and events in Park City and the surrounding areas. Additionally, the Lead Concierge is available to assist guests with any service requests to ensure their expectations are exceeded during their stay at Westgate Resort, including check-in and operator duties.Coordinates transportation, activities, and dinner reservations for guests.Provides comprehensive information on local dining, shopping, attractions, hiking and biking trails, ski resorts and rentals, national and state parks, scenic drives, and child/pet care services.Assists guests with special requests for various services.Facilitates communication between guests and the Front Office team prior to their arrival.Addresses guest concerns to ensure an exceptional experience, escalating issues as necessary.Collaborates with the leadership team to enhance the overall operations of the Front Office department, while upholding Westgate's core values of Integrity, Passion, and Work Ethic.Performs additional duties as assigned by management.To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.