Job DescriptionIn this support and consulting role as a member of the Support organization, your focus is to deliver post-sales product functional support to the Oracle customer base, provide functional expertise and analysis on technical support service requests (SRs), assist other support analysts with functional issues, and serve as an advocate for customer needs. As a main point of contact for customers, you are responsible for understanding, diagnosing, and replicating customer issues, identifying and creating bugs for the Development team, managing and progressing SRs to resolution, and communicating status and progress both internally and to customers.You are expected to be a leading contributor individually and as a team member. Work is non-routine and can be very complex, involving the application of advanced technical/business skills in your areas of specialization.This position requires at least 3-5 years’ experience with Oracle FCCS and/or HFM and professional/ technical support experience. A BS or equivalent experience in Computer Science, IT, or equivalent with 3.0 GPA and a solid understanding of Oracle FCCS and/or HFM applications at a functional and technical level. Accounting skills include preparing and examining financial records and ensuring accuracy, and understanding some or all of these specific accounting responsibilities:
Income and expenditure accounts
Reconciliation processes
Consolidation, Eliminations/Disposals
Ownership
Journals
Career Level - IC3ResponsibilitiesAs a Senior Technical Support Engineer responsibilities include consulting and assisting to resolve post-sales SRs via phone and electronic means, as well as answering technical inquiries regarding the functional aspects of Oracle Financial Close and Consolidation Cloud and Hyperion Financial Management on-premise products. Serve as the main point of contact for customers, with responsibility to facilitate customer relationships with Support and provide advice and assistance to customers and internal Oracle employees on diverse customer situations, with functional expertise in Oracle Cloud and On-premise financial products.The Senior Technical Support Engineer is required to manage their own work, be an effective multi-tasker, and offer strategic technical support to assure the highest level of customer satisfaction. Using automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues is required. You are expected to be an expert member of the technical problem solving/problem avoidance team to address complex, critical customer issues, and to actively participate in continuous learning and training exercises as assigned by management and on your own initiative.Apply today to this exciting opportunity!Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $21.59 to $60.63 per hour; from $44,900 to $126,100 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer