CompanyFederal Reserve Bank of San FranciscoWe are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone.Sr. IT Support Specialist (Salt Lake City)Essential Duties and Responsibilities:
Assist and support in equipment and software selection, maintenance, system development and configuration.
Communicates, coordinates, and collaborates directly and effectively with management, administrators, subject matter experts, vendors, Facilities Management, Information Technology Services (ITS), and other stakeholders throughout the District, as appropriate, to identify, document with prescribed reporting, discuss and resolve issues and obtain assistance, infrastructure, products, and resources needed to implement and maintain the Law Enforcement systems (Video Surveillance System, Physical Access Control, Alarm Monitoring, Radio, Intercom, etc.)
Assists with training, administration and oversight of the Law Enforcement systems, related service level agreements, and operational and information security procedures and controls.
Provides support to users of the Law Enforcement security systems and related applications, including remote access and Office 365 applications. With regular guidance provides support and initial troubleshooting with the users to resolve hardware problems, applications and connectivity issues. Works with the users to understand and reproduce the issue, saving documentation for further troubleshooting with National Service Desk /IT/Vendor.
Provides application and network infrastructure support and vendor escort during onsite maintenance and repair visits.
Reviews and/or creates application system documentation (i.e., processes, procedures, system flow diagrams) for supported products.
Provides support for installation, training, troubleshooting, upgrade releases, test coordination and technical consultation for various vendor products used in Law Enforcement automated systems environment.
Performs compatibility studies, evaluates new products and monitors the requisition process. Prepares procurement documents for hardware and software for immediate and short-term needs.
Understands and, with occasional guidance, applies standards and procedures, such as Change control and access controls. With some guidance, performs prescribed information security and audit functions.
Ensure compliance with bank’s policies and procedures.
Performs other duties as assigned and assists other Sr. IT Support Specialists as needed.
May be required to provide technical support in a 24/7 operations environment, which might necessitate additional work outside of normal business hours.
Participates in work groups as assigned by manager.
Knowledge, Skills and Abilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An experienced professional with knowledge of Video Surveillance System, Physical Access Control, Alarm Monitoring, RF/Radio Infrastructure, Intercom, and overall network infrastructure.
Teamwork, strong written and oral communications skills.
Superior customer service and problem-solving skills to create a positive customer experience.
Strong analytical, troubleshooting, and problem-solving ability and PC skills.
Demonstrated knowledge of automation tools such as Power Automate.
Strong Technical expertise in hardware specifications, installation, and troubleshooting.
Strong knowledge of Operating systems, Microsoft Windows, SQL databases, utilities and other technical aids.
Demonstrated ability to plan, organize, coordinate, and work independently with minimal supervision.
Minimum Education/Training/Certification
Associate degree in a related field or equivalent from two-year college or technical school
CCURE 9000 and NICE/Genetec Certifications or similar system certifications preferred.
Minimum Work Experience
Typically, two years’ experience working with an enterprise level Physical Security Management System (Physical access control and alarm, video surveillance, communications)
Typically, four years related experience; or equivalent combination of education and experience.
Must be a US Citizen or a Green Card holder with the intent to become a US CitizenBase Salary Range: Min: $61,100 - Mid: $79,400 - Max: $97,700 (Location: Salt Lake City)Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographic and other market data.Benefits:We offer a wonderful benefits package including: Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-Tax Day Care Flexible Spending Account, Paid Family Care Leave, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and Retirement/Pension.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer.Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)NoJob CategoryInformation TechnologyWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Privacy Notice (https://www.kansascityfed.org/documents/7797/WorkdayPrivacyNotice.pdf)OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.Why Our People Choose Us:Our reputation precedes usThere will always be room for personal growthOur people are firstYou’ll find the right balanceYour responsibilities will be meaningfulWe hope that you will be our future colleague.