Customer Service Representative Tier II

Description We are offering a contract to hire employment opportunity for a Customer Service Representative Tier II in Arlington, Virginia. This role operates within the service industry, requiring interaction with customers to provide and process information in response to inquiries, concerns, and requests about products and services. The workplace is primarily office-based, with the use of tools such as Adobe and Docusign.Responsibilities: Handle both inbound and outbound customer calls, ensuring accurate and timely responses to queries and concerns. Offer assistance and support to dissatisfied customers, utilizing effective de-escalation techniques. Process and manage daily intake and referral processes to foster positive business growth and development. Accurately process customer credit applications and maintain customer credit records. Provide administrative and clerical support, including mailing, scanning, faxing, and data entry tasks. Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from Managed Care Organization (MCO) representatives. Comply with relevant legal requirements, standards, policy, and procedures. Maintain necessary skills and knowledge to coordinate workflow. Demonstrate effective problem-solving and decision-making skills. Engage in professional development and training activities. Requirements Proficiency in handling inbound calls in a high-volume call center environment. Basic understanding of medical terminology. Knowledge of health insurance principles and policies. Experience in handling confidential documents with utmost discretion. Excellent customer service skills, demonstrating empathy and patience. Strong problem-solving abilities to provide effective solutions for customer concerns. Excellent written and verbal communication skills. Ability to work in a team-oriented environment. Proficiency in using computer systems and software related to customer service tasks. Demonstrated ability to handle stressful situations professionally. Strong multitasking abilities, able to manage multiple inquiries and tasks simultaneously. High attention to detail and accuracy in data entry and documentation. Flexibility to work in different shifts, including weekends and holidays, if required. Commitment to continuous learning and improvement in a rapidly changing industry. Prior experience in a customer service role, preferably in the healthcare industry, will be an advantage. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .