Vacancy expired!
Trigyn's direct government client has contract opportunity for Help Desk Analyst in Arlington VA.
Description:The team is looking to hire Help Desk analyst to respond to portal, phone, email submitted Incident and Request tickets for its Technical Services Center. The position is for a 40-hour work week. Hours may fluctuate from regular hours to after hours.Position responsibilities include, but are not limited to: Answer, validate and triage incoming phone-in Incidents and Requests from internal employees Process, validate and triage email submitted Incidents and Request from internal employees Review and validate ticket information on self-service ticket submissions Route and escalate tickets to appropriate support teams Identify and perform First Contact Resolution tickets Provide technical information/assistance on configuration, setup, maintenance and initial troubleshooting of client standard computer systems, hardware and software Provide best effort support for technical information/assistance on non-standard computer systems, hardware and software Develop and maintain Knowledge Articles Provide instructions on configuration, setup, maintenance for computer systems, hardware and software. Follow up on customer queries with T2 (in-depth technical support power user) and T3 (expert product and service support engineers, architects) teamsThe department operates primarily Windows environment and Office 365 with a combination of Laptops, Desktop, and Mobile Devices. Capabilities must include wireless and remote troubleshooting, superior customer service skills, excellent communications skills and recent Help Desk experience.Requirements: Must be a High School Graduate or equivalent CompTIA A+, Security + or Network + certification HDI Certification a plus ITIL Foundation a plus.For Immediate Response call 703-454-2948, or send your resume to RecruiterPS@Trigyn.comTRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.Vacancy expired!