CPS Hotline Supervisor (Social Services Supervisor) Print (https://www.governmentjobs.com/careers/fairfaxcounty/jobs/newprint/4642689) Apply CPS Hotline Supervisor (Social Services Supervisor) Salary $77,640.16 - $129,399.50 AnnuallyLocation FAIRFAX (EJ27), VAJob TypeFT Salary W BNJob Number24-02146DepartmentFamily ServicesOpening Date09/07/2024Closing Date9/20/2024 11:59 PM EasternPay GradeS27Posting TypeOpen to General Public
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Job AnnouncementThis position includes a signing bonus of $2,500 (full-time) for new county hires.Do you want to be a part of a team that makes a difference in the lives of children and families? Working within the Children, Youth and Families (CYF) Division, you will have a lead role in protecting children and preserving families in Fairfax County. You will serve as a CPS policy expert and will supervise a team of dedicated specialists who receive, evaluate, and direct reports of suspected child abuse and neglect. We are looking for someone who possesses strong leadership, critical thinking, and decision-making skills, and thrives in a fast-paced environment.Duties of the CPS hotline Supervisor:
Provides guidance, support, and feedback to hotline specialists so that each performs to the best of their abilities and their work meets or exceeds expectations
Manages the team such that it functions cohesively and work is assigned appropriately and carried out efficiently
Serves as a CPS policy expert for the division, interpreting policy regarding referrals of child abuse and neglect to guide screening decisions
Serves as an expert in the practice of R.E.D. (Review. Evaluate. Direct.) team decision-making using the Safe & Connected™ practice model
Serves as a member of the CYF and CPS supervisory teams, interpreting and guiding unit staff to carry out new policies and practices
Ensures compliance with Federal, State and Fairfax County laws, outcome measures, policies and regulations.
Monitors performance and outcome data to inform management of the team’s work
Serves as a liaison to community professionals, clients, other agencies, the courts, and the public; responding to complaints and concerns as needed.
What you need to be successful:
Working knowledge of Virigina code guiding child protective services referrals
Working knowledge of CPS intake policies and procedures
Ability to effectively guide, supervise and train others
Ability to objectively review and appraise the performance and work of others
Ability to understand, interpret and communicate policies and procedures to staff
Ability to apply critical thinking skills, knowledge, and research to decision-making
Ability to apply conflict resolution and problem-solving skills
Ability to assess safety and risk
Ability to plan, schedule and organize tasks – and guide unit staff to do the same – so that deadlines are met
Ability to work flexible hours as needed, including on-call rotation
Ability to effectively facilitate group decision-making
Ability to communicate and work effectively with co-workers, clients, other agencies, and the public
Schedule: The hours are 8:00 am to 4:30 pm Monday through Friday. The position will be required to work during two (2) county observed holidays when Fairfax County Public Schools are operational. This position is also required to serve rotational shifts along with other CPS supervisors covering afterhours responsibilities for evenings, weekends and holidays.Grow your career with Fairfax County!With more than 16,000 employees, Fairfax County is a diverse workforce offering employees stimulating and challenging opportunities across a broad scope of career opportunities. As a Fairfax County employee, you impact the well-being of our community every day.This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video by clicking here and visit the One Fairfax webpage here (https://www.ebmcdn.net/fairfax/fairfax-cable-viewer-cc.php?w=768&h=432&viewnode=OneFairfaxBACs2cc) .Finally, click here (https://www.fairfaxcounty.gov/familyservices/join-us) to learn more about learn more about our Department of Family Services, meet our director and some of our practitioners, watch a short video to learn more about child protective services in Fairfax, read the top 5 reasons to come work with us, and check out the great benefits, including excellent paid leave, health plans, and retirement plans. In addition to the many County benefits, working with us gives you access to our Child Welfare Institute onboarding academy, and practice guidance grounded in the Safe & Connected™ practice model.All Fairfax County Government employees are expected to adhere to the Standards of Conduct. In maintaining a drug free workplace, employees are prohibited from manufacturing, distributing, possessing, using or being under the influence of alcohol or illegal drugs while at work or on county premises.Illustrative DutiesProvides day-to-day guidance and direction to a group of social services specialists on case related issues, policies and procedures, and agency initiatives;Ensures acceptable levels of quality and quantity in the delivery of services;Plans caseloads, assigns cases and reviews case records and reviews and signs off on service plans, case assessments, and other reports which require supervisory review;Identifies crisis situations and provides intervention as needed to address difficult or dangerous client situations;Interviews job applicants and makes recommendations for hiring, prepares and conducts formal and informal performance evaluations, and handles performance and discipline issues in a timely manner and in accordance with County personnel policy;Reviews the work of individual social services specialist and provides feedback and instruction;Communicates performance expectations; monitors performance and outcomes of staff against the goals and objectives of the program;Approves and monitors expenditures for client services consistent with the program budget and client outcomes;Solicits concerns, issues and recommendations from staff regarding programmatic needs and systemic is sues;Evaluates the effectiveness of policies and procedures and recommends changes;Holds group and individual conferences with staff to discuss general policies and to interpret related rules, regulations or laws and to assess cases objectively based upon the significant risk factors and to monitor casework progress;Facilitates open communication between staff and senior management to achieve agency and unit goals;Plans for and facilitates social services specialists' professional growth and development. Provides staff development including training, mentoring, and encouragement for staff to improve professional skills in order to support access to human services;Develops and implements ongoing team training plan;Works with the community to identify families and children needing services and to coordinate these services;Communicates effectively with social services specialists and senior management regarding the needs of the agency, social services specialist, and clients;Participates in intra and interagency work groups, supervisors' meetings and special projects;Provides oversight for required data systems and uses data systems for management of day-to-day work;Prepares or oversees and presents narrative and statistical reports documenting the work of the unit and/or in relation to case activity;Promotes the attainment of agency and individual staff goals related to service access components (Automatic Call Distribution service levels, case objective outcomes, time studies, silent monitoring, and customer service surveys) through the ongoing monitoring of service requests and subsequent service delivery;Establishes and maintains ongoing collaborative relationships with public and private providers, community-based groups, and residents to coordinate and integrate services, improve access, and identify community needs and barriers to service delivery;Participates as a team member in the continuous improvement of the human services access process.Required Knowledge Skills and AbilitiesExtensive knowledge of the principles, methods and problems of organization and management;Extensive knowledge of regulations and guidelines relating to the assigned area of social service specialization;Thorough knowledge of the principles and practices of social work and casework supervision;Thorough knowledge of current social service problems and methods/approaches to address them;Ability to accurately apply, interpret and administer regulations and guidelines relating to the assigned area of social service specialization;Ability to communicate clearly and concisely, both orally and in writing;Ability to use automated technology;Ability to maintain professional ethics and confidentiality of client information;Ability to establish and maintain effective working relationships with a variety of individuals;Ability to plan and direct the activities of a group of social service professionals.Employment StandardsMINIMUM QUALIFICATIONS:Graduation from an accredited four-year college or university with a bachelor’s degree; plus four years of increasingly responsible, directly-related professional experience in the social services or human services field. A master’s degree in a related field may be substituted for one year of required experience.CERTIFICATES AND LICENSES REQUIRED:Valid driver's license.NECESSARY SPECIAL REQUIREMENTS:The appointee to the position must satisfactorily complete a criminal background check, a driving record check, and a Child Protective Services check.PREFERRED QUALIFICATIONS:
Master's degree in social work (MSW) or a related human services degree.
Five years of professional social or human services work which primarily involved child protective services screening or assessments
One (1) year supervisory or leadership experience
Knowledge of the Safe & Connected™ practice model
PHYSICAL REQUIREMENTS:Ability to communicate clearly and concisely, both orally and in writing. Ability to use automated technology. Ability to concentrate and multi-task in a fast-paced environment. Mobility to attend meetings at various county locations. Ability to perform duties in a position that is sedentary in nature. All duties may be performed with or without reasonable accommodations.SELECTION PROCEDURE:Panel interview, may include practical exercise.The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others (https://www.fairfaxcounty.gov/demographics/fairfax-county-general-overview) ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY. #LI-RS1