Vacancy expired!
Longeviti LLC is searching for a Help Desk Administrator. Longeviti is a government contractor specializing in providing professional support services in fields of information technology, program management, agency administration, intelligence analysis, language translation, culture immersion, and serving as opposing forces/role players. We are a certified 8(a) and small disadvantaged business that excels in the market having earned our status as an ISO 9001 certified provider of services and are rated as CMMI Level 3 in both Development and Services. Quality and continuous improvement are basic tenets of the organization and giving our staff the tools to make it happen are a trademark. Customer satisfaction is paramount.
Longeviti seeks a Help Desk Administrator to provide mission support to the Fort Lee Kenner Army Health Clinic (KAHC) IT Support Services. This candidate will be expected to provide Help Desk and Local Area Network (LAN)/Wide Area Network (WAN) maintenance, advising the client Information Systems Security Officer (ISSO)/Information Systems Security Manager (ISSM) on Information Management (IM) matters. They will also provide support to the KAHC in support of the Defense Health Agency medical support mission. Support maintenance, and end-user support for approximately 550 to 600 clients, comprising of approximately 800 devices will also be required. SECURITY CLEARANCE:- Must have an active Secret security clearance. Only candidates with a current Secret clearance will be considered.
- Due to federal security clearance requirements, applicant must be a United States Citizen.
- Respond to requests for technical assistance in person, via phone, or electronically
- Track and route problems/requests and document resolutions
- Research questions using available information resources
- Provide IT support and resolve a variety of issues (e.g., password resets, hardware, and software issues, etc.)
- Service Desk management, including incident and problem processing, change request processing, availability management and user interaction
- Coordination of appropriate and timely responses, including channeling requests for help to appropriate work centers for resolution, monitoring progress and keeping users apprised of progress
- Deliver first call resolution in accordance with Standard Operating Procedures (SOP)
- Perform Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs
- Escalate incidents to higher level support as necessary
- Record all action pertaining to support in the ticket management system
- Provide status updates for assigned requests via the approved ticket management system
- Follow-up with users on completed requests prior to closing associated tickets
- Escalate User Complaint Management and Problem Management
- Execute pro-activeness for all requests assigned to User Support Section
- Strong analytical, problem-solving skills
- Other duties that may be assigned and required
- Three (3) years of technically related field experience in desktop support or network administration.
- Must have an Associate’s degree in Computer Science, Information Systems, or technically related degree, or three (3) or more years of technically related field experience in desktop support or network administration.
- Must have CompTIA Security+ and one (1) of the following: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP.
Vacancy expired!