OverviewGovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will be located in Sterling, VA and will be a fully remote position.Responsibilities
Provide Tier I phone support and troubleshooting in compliance with established policies/procedures.
Provide supplemental hands-on desk-side support when required.
Meet contractual Service Level Agreements (SLAs) in regard to speed to answer, first call resolution, abandonment rate, and customer satisfaction.
Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation.
Apply experience supporting Microsoft Windows environments, applications, troubleshooting and resolving Tier 1 hardware and software problems with tools such as MS Office, Windows 10, Service Manager, Microsoft Identity Manager (MIM).
Qualifications
High School with 0 - 3 years IT support (or commensurate experience)
Secret clearance with ability to obtain and hold DEA suitability
Company OverviewGovCIO is a team of transformerspeople who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.Posted Salary RangeUSD $61,000.00 - USD $76,000.00 /Yr.Submit a referral to this job (https://careers-govcio.icims.com/jobs/4974/senior-service-desk-administrator/job?mode=apply&apply=yes&iniframe=1&hashed=-1834385473)Location US-VA-SterlingID 2024-4974Category Administrative Services/Customer SupportPosition Type Full-Time