Overview To review, analyze, and report on Navy Federal's risk, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Develop and lead risk assessment projects to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain and update Operational Risk procedural manuals, job aides, and tools. Develop complex and highly specialized risk assessment scopes. Perform in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures. Assign corrective action target dates and ensure timely control implementation. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain data in the compliance monitoring platform to ensure adherence with regulatory government agencies requirements. Assist in leading complex/difficult tasks of moderate to considerable impact and latitude requiring moderate analysis.Responsibilities
Plan the research for and development of specialized risk assessment scopes
Collaborate with management and personnel to optimize risk assessment scope development
Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities
Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management
Lead/conduct and provide expertise with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures
Make recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes
Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions
Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures
Analyze Internal and External Audit reports and recommend enhancements to the risk assessment process
Partner and maintain effective working relationships with management to evaluate the progress of risk assessments and key issues raised during the review process and to facilitate the overall improvement of internal control structures
Research escalated issues; determine or collaborate with team on the resolution
Serves as coach/mentor to lower level staff
Maintain clear and organized risk assessment documentation including data, scope, status, results, reports, corrective actions, and completion date
Identify training opportunities and assist in the development of lower level staff
Develop and help administer optimal data testing and sampling strategies to ensure the most effective risk detection, analyses and control solutions
Develops new and updates Operational Risk policies and procedures
Serve as a resource for and interpret federal, state, NCUA, and other regulations and guidelines that impact the business unit operations
Analyzes the impact of changes to federal and state regulations and makes recommendations for changes to policies, procedures and practices to ensure compliance
Serve as primary point of contact and subject matter expert in meetings, committees, and major projects related to the development and improvement of processes and controls
Stay abreast of industry and regulatory related news and developments
Perform other duties as assigned
Qualifications
Advanced knowledge and understanding of risk-based auditing techniques and methodologies
Working knowledge of applicable federal and state regulations, company policies, and industry best practices
Advanced knowledge of operational and regulatory risk controls concepts and practices
Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives
Proven ability to influence management decision making
Working knowledge of products, services, processes, requirements, and systems related to the business unit
Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies
Ability to work independently and in a team environment
Experience in collaborating across organizational boundaries and building partnerships across various functions
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Advanced project management skills
Advanced organizational, planning and time management skills
Advanced research and analytical skills
Advanced communication and negotiation skills
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Advanced communication and negotiation skills with ability to exercise good judgement and tact in dealing with Navy Federal senior management
Advanced skill at working with and communicating with all with all levels of employees and management within and outside the organization
Advanced customer service focus and relationship management skills
Advanced skill using innovative thinking to solve problems and facilitate the decision-making process
Advanced word processing and spreadsheet software skills
Advanced presentation software skills
Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience
Desired Qualifications
Master's Degree in related field or equivalent combination of training, education and experience
Advanced knowledge of operational and regulatory risk controls, concepts and practices
Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
NCCO, CRCM, or other applicable compliance certification
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Best Companies for Latinos to Work for 2024 Computerworld® Best Places to Work in IT Forbes® 2024 America's Best Large Employers Forbes® 2023 The Best Employers for New Grads Fortune Best Workplaces for Millennials™ 2023 Fortune Best Workplaces for Women ™ 2023 Fortune 100 Best Companies to Work For® 2024 Military Times 2023 Best for Vets Employers Newsweek Most Loved Workplaces Ripplematch Campus Forward Award - Excellence in Early Career Hiring Yello and WayUp Top 100 Internship ProgramsFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 21152-OTHLOC-100005087415536