Job Summary The Technical Lead provides hands-on technical oversight and expertise to the DC IT Operations team. This role serves as the primary escalation point for all DC IT Operations escalations and reports to the DC IT Operations Manager. Essential Duties & Responsibilities
Work closely with the DC IT Operations staff in overseeing the development, integration, maintenance, and operation of IT infrastructure systems and services.
Coordinate with Service Delivery Team to ensure timely deployment of new racks.
Lead DC IT Operations team members and assist with anticipating problems, events and incident management, and change management.
Assist with IT infrastructure guidelines, policies, configuration standards and best practices.
Review policy and procedure and ensure all IT systems and services remain in compliance with ISO and SOC policies.
Ensure Data Center is meeting all internal OLA’s and external SLA’s.
Create and maintain technical documentation, SOP’s/MOP’s, and provide training/coaching to other technicians.
Act as the technical point of contact between DC IT Operations and all related technical teams.
Participate in DC IT incident escalation, supporting our data centers in a 24x7 on-call rotation.
Identify and notify stakeholders of issues as needed and escalate issues as required.
Willingness to take on new responsibilities and adapt to changing priorities.
Embrace company culture of trust in your coworkers to succeed together, passion in the IT field, and a responsibility to our customers.
Minimum Requirements
Associates/Technical degree in Information Technology or a related field or equivalent industry experience.
5+ years of experience as a Data Center Technician or equivalent.
Strong knowledge of Data Center environment (network, electrical, air-flow, air filtration, cooling, site security procedures, etc.)
Extensive knowledge of hardware (components) of dedicated servers, troubleshooting, and hands-on repair.
Linux and Windows operating system proficiency.
Solid understanding of data center networking, switching, and routing, including troubleshooting and configuration of servers and network devices.
Excellent communication skills (both written and verbal)
Able to multitask and prioritize in a fast-paced environment while maintaining a high attention to detail.
Ability to work any shift in a 24X7 Operation, including weekends and holidays
Preferred Qualifications
CompTIA A+, Network+, Security+, and Linux+ or equivalent knowledge
CCNA or equivalent knowledge
Linux RHCSA/SCA/LPIC/LFCS or equivalent knowledge
Working Conditions
While performing the duties of this job, the employee is frequently required to handle; reach with hands and arms; stoop, kneel, bend, crouch, or crawl. The employee must also occasionally lift and/or move up to 50 pounds or more.
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 43 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 25-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com .
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
Powered by JazzHR