Sales Coordinator

 In this role, you will support customer inquiries, maintain accurate data, and collaborate efficiently with other corporate and manufacturing functions.  Working closely together with the sales team to deliver an excellent customer experience to our internal and external customers.HOW YOU WILL MAKE AN IMPACTMaintain accurate customer master data in ERP and CRM systems (including pricing, bonuses, shipping details, and invoice settings)Monitor and update pricing, terms, conditions, sales agent details, and commission dataAssist the sales team with planning, forecasting, reporting, and preparation for customer visitsPrepare strategic and operational reports, including statistics and sales performance analysisManage rebates and commission processes in coordination with AccountingCreate credit and debit notesAct as an interface between customers and internal functions (SCM, Accounting, Quality)Validate non-standard orders for accuracy and complianceProvide support for customer demand prioritization when capacity is limitedSupport escalations related to missing payments and special payment processesSupport handling of quality complaintsCommunicate with customers and prospects via phone and emailRecord and maintain leads in SalesforceManage requests for samples, pre-series materials, and physical marketing materialAssist with the quotation process and prepare and send offers to customersEnsure alignment of operational requirements with customers and internal stakeholdersSupport contract preparation and review to ensure compliance with applicable regulationsManage customer inquiries by obtaining relevant information or directing requests to appropriate stakeholders