DescriptionThe role: The Field Quality Assurance Specialist will solve complex challenges with last mile delivery in their assigned territory, partnering with their Quality manager, Account Managers Managers and Station managers to ensure timely delivery of goods from our facilities to our end customers. The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.Job Description Complete daily routines in the field of address data quality with the aim to improve delivery quality. Monitor and analyze data to track key quality metrics. Perform audits, assessments and deep dives of field processes and procedures. Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement. Communicate any quality problems or concerns that are impacting the customer experience. Verify potential access codes and delivery instructions for assigned addresses and update records as needed.We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USABasic Qualifications
1+ years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Preferred Qualifications
Customer service skills to effectively communicate with internal and external partners
Experience using a transportation management system
Parcel delivery experience, with market/geographic expertise
You are organized and able to meet deadlines through effective prioritization of your tasks, even when requests overlap.
This position requires on-site presence and occasional deviations from regular office hours may be required.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $54,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.