Support Specialist - PC Support, GT Core

The Support Specialist's responsibilities will include endpoint support (laptop, desktop, mobile phone) for employees and customers at Expeditors' global headquarters. Candidate should have extensive experience imaging, configuring, troubleshooting, and deploying desktop and laptop computers to corporate users. Technicians are required to interact with approximately 1300 people at all levels within the company and must possess excellent customer service skills.This position requires an exceptional level of professionalism and customer service. The successful candidate must demonstrate the ability to communicate clearly, handle sensitive situations with discretion, and deliver a high-quality support experience tailored to executive needs. The successful candidate will be process oriented as well as customer focused and motivated by team success. They will have a keen eye for recognizing inefficiency and take the initiative to simplify and document processes for their users. The Support Specialist's role will primarily address incidents and requests from corporate users, in addition to handling escalated incidents within the team's queue.Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.