As a Data Center Technician L1, you will be working in a Data Center on a team of Data Center Hardware Technicians and Leads. You will work onsite to support tickets within the Data Center. The primary focus will be on core operational support through the customer’s service request and incident management processes leveraging their service management system and tools. The Data Center Hardware Technician will support diagnosing and resolving issues, escalating issues when appropriate, and working with remote engineering teams. Additionally, you will support rack lifecycle processes with a focus on helping build out and support cloud-scale compute and storage environments.
Work will be performed onsite at our Quincy Washington Data Center. Day, Swing and Nights Shifts available.
How You Will Make an Impact:
Support a fleet of servers and data centers for a prominent customer
Performs server/network/storage device deployments.
Support installations, troubleshooting, and maintenance of Data Center equipment.
Maintain fully functioning servers, network, and storage systems utilizing hardware components.
Perform in-depth diagnostics and repairs on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently
Physically assist in moving and racking equipment as directed to support projects.
Work with internal engineering teams and vendors to help resolve complex technical issues, maintain high hardware quality levels, and influence designs to ensure ease of serviceability.
Install and arrange new equipment for data centers.
Perform internal system component upgrades (CPUs, Memory, Hard Drives, Fiber Cables, Copper Cables, etc)
Utilize customers’ infra management system tools to troubleshoot and identify server issues.
Update inventory information as specified in the process and directives
Support routine audits and special move projects.
Contribute to update and implement the Standard Operating Procedures (SOP) and MOPs in the execution of day-to-day work
Work with Asset Management and Technical Manager regarding critical spares consumption levels and stockout risks
Actively participate in proactive service improvement by providing insight, feedback, and highlighting risks and inefficiencies
Ensure compliance with the identified process to maintain an organized and tidy work environment
Follow the ‘5S Pillars’ methodology (Sort, Set in Order, Shine, Standardize, and Sustain) for organizing, cleaning, developing, and sustaining a productive work environment
Ensure compliance with environmental health and safety standards within the data center
Ensure compliance with administrative directives
Perform other tasks as directed by management
What you will need to Succeed:
Minimum 1 year of hands-on computer/server hardware break-fix experience in a data center environment
Minimum 1 year of experience with Linux OS
Ability to read and create server build plans
Knowledge of computer applications
Knowledge of service management or ticketing system
Effective communication and listening skills, written and verbal fluency in English
Excellent customer service mindset willing to meet and exceed customer expectations
Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products
Previous ticket system exposure
Self-motivated, professional and high level of attention to detail
Driven, self-motivated to continuously improve
Eager to learn and fast learner
Willingness to adapt to different learning styles in training new technicians
Adaptable, able to work independently and a proactive team-player
Able to work well in isolation and on repetitive tasks
Capable of multitasking with high level of attention to detail
Able to mentor and train peers
Able to safely lift and move a minimum of fifty (50) pounds
Preferred Qualifications:
College degree or equivalent in a technology related field a plus