Microsoft Azure Edge + Platform (E+P) is a globally distributed team of engineers, architects, program managers, product managers, business program managers, business administrators, user experience researchers and designers who are responsible for the platform for Microsoft and for delivering Microsoft’s edge vision. We create the most reliable and trustworthy Operating System and platform services to empower Microsoft and our customers to achieve more. We unlock the next wave of opportunity at the edge through an at-scale ecosystem driving widespread adoption of our Microsoft cloud services.BRAIN is a strategic investment in Azure to leverage AI/ML to drive Azure quality. BRAIN provides scalable Artificial Intelligence Operations (AI OPs) solutions to detect, communicate, triage, diagnose, mitigate, and prevent customer impact events. The team works closely with researchers, data scientists and Azure service partners, and has become a key driver to improve overall Azure quality and customer satisfaction. We are customer obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, Azure Services, Support and Enablement.We are looking for a Product Manager to join the BRAIN Product Management (PM) team in Redmond. We are searching for a customer focused person who is passionate about improving the experience of customers, driving improvements across Azure platform, and reducing toil for our Azure On-call personnels during outages.This role will have accountability for delivering a consistent reliability-focused customer experience, while applying best-in-class program management practices to orchestrating complex workflows across the team and ensuring consistent and high-quality improvements to the Azure platform. This groundbreaking product is intended for use by on-call engineers, incident managers, support engineers and leadership teams during outages.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Relocation assistance is unavailable for this role.ResponsibilitiesThe successful candidate will be able to demonstrate technical breadth while managing complex programs and workstreams. Your responsibilities will include the following:
Identify top on call engineers pain points during outages and provide clear committed execution plan.
Improve the end-to-end incident management lifecycle for Azure Services
Define project scope, goals, and deliverables, and managing the project timeline, and resources.
Develop and maintain project plans, schedules, and status reports, and communicate project status to stakeholders and senior management.
Drive and influence technical and product strategy, proactively identify risks and develop mitigation strategies, align on priorities, and set direction for a broadly cross-functional area.
Help define the roadmap and long-term strategy of the teams that you are working with.
Design measurements to track impact and drive internal process improvements.
Articulate the technology, business requirements, goals, success metrics and milestones of your team.
Embody ourCulture (https://www.microsoft.com/en-us/about/corporate-values) andValues (https://careers.microsoft.com/us/en/culture)
QualificationsRequired/Minimum Qualifications
Bachelor’s Degree AND 2+ years experience in product/service/project/program management or software development
OR equivalent experience
2+ years experience with Azure services and capabilities and/or cloud platforms
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
Additional or Preferred Qualifications
Bachelor's Degree AND 4+ years experience in product/service/project/program management or software development
OR equivalent experience
Communication skills that allow you to take lead and control the communication with internal Microsoft stakeholders and leadership to deal with ambiguity and drive for clarity
Strategic thinking, quantitative and analytical skills, team leadership, and collaboration
Understand the AI OPs system and lifecycle of incident management
Previous experience using AI/ML or collaboration with Data scientists will be helpful
UX and full stack experience
Large Language Model and copilot experience
Product Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until April 9, 2024.Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .