Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for developing, building, and maintaining the entire Microsoft Cloud. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for a passionate Technical Program Manager (PM) to help achieve that mission.Within CO+I, the Global PM Team manages the delivery of datacenter capacity for Microsoft’s Cloud Business across the globe. We have a portfolio of complex projects that require oversight from End-to-End. The Technical PM provides CO+I centralized management of corporate controls and leadership oversight through the life cycle of a project build. This role will be a vital connection and orchestration point to ensure we have clear global standards and governance criteria for cross-org leadership sign-off and translating those into business requirements for platform implementation.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.Responsibilities
Lead scenario-based planning and process optimization for our Stage Gate governance platform and process.
Coordinate with all segments and functional organizations across CO+I at both the executive and project team levels, to ensure clarity on milestone requirements, workflow and process.
Primary business point of contact interfacing with engineering and translating those requirements into an enterprise-level solution and platform that can scale to meet the capacity growth in CO+I.
Own and drive cross-org user experience testing, capture actionable feedback and drive engineering engagement to ensure implementation to align with business requirements.
Drive analysis on current inefficiencies and develop out-of-the box solutions that contribute to overall business goals and strategies, enabling us to scale to meet projected demand growth for our cloud business.
Develop documentation and process mapping to ensure clear governance guidelines for all CO+I execution teams.
Manage global communication channels, track adoption, and ensure compliance against new requirements and process changes.
Drive quality control reviews at the regional and executive levels to ensure all accountabilities are met and the bar for leadership approval is achieved.
Standardize and operationalize best practices across our global portfolio, while accounting for regional variances in execution.
Lead development and tracking of success and performance metrics (OKRs) as well as Key Performance Indicators (KPIs) such as adoption, volume, training, cycle time, and impact.
QualificationsRequired/Minimum Qualifications
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
2+ years experience managing cross-functional and/or cross-team projects.
2+ years of experience in translating business requirements into technical specifications.
2+ years ofexperience involved in process development work.
Other requirementsAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Additional or Preferred Qualifications
1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).
Experience coordinating and driving project accountability across multiple time zones and geographies.
Skilled at articulating process and workflow into technical business requirements.
High attention to detail with consistent delivery, all while juggling multiple priorities simultaneously.
Should be comfortable working with ambiguity and adept at using data to influence decision making.
Demonstrated influencing skills, with proven ability to handle multiple stakeholders and work streams across various levels of the organization, and prioritize as needed, including pushing back.
Experience with building and managing process flows, conducting training as required.
Demonstrated experience and success at delivering cross functional programs and validated ability to influence without direct management authority, taking ownership and driving results.
Construction related experience is preferred.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay#COICareersMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .