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Date: Jul 11, 2024 Location: Renton, WA, US, 98055 Company: PACCAR Requisition Summary The Customer Experience Process Analyst is a change agent for process and quality improvement. In this position, you will work directly with our network of Kenworth and Peterbilt dealers, the sales teams, our supply base and internal customer experience departments to drive performance for key Customer Experience teams. Job Functions / Responsibilities
Learn and perform all tasks and functions within the assigned customer experience area;
Apply continuous improvement tools to optimize process capability and eliminate defects and waste.
Provide analysis and feedback to senior leadership on project activities, improvements, and savings.
Lead Kaizen Events, help Customer Experience teams, suppliers, dealers, and customers improve metrics and performance.
Help develop and lead cross-functional teams to recommend and implement process improvement plans. Identify process improvement opportunities and quantify results and trends.
Work with cross-functional teams to recommend and implement process improvement plans.
Special projects as assigned
Qualifications:
Bachelor's degree required
Two or more years of experience in a fast-paced, Customer Service environment
Excellent communication skills both verbal and written
Proven team leadership skills
High energy level, goal oriented self-starter with willingness to learn new ideas.
Desire to drive change and improve processes and standards.
Ability to work closely with others in a team environment
Relationship building and de-escalation skills
Ability to think outside of the box and make decisions in ambiguous situation
Highly attentive to details
Proven ability to work in a self-directed environment is preferred. Hands on ability and Data Analysis skills a plus.
Demonstrated ability to work effectively with all levels of the organization.
Preferred Qualifications
Advanced Degree
Six Sigma/Lean training certification
Competencies
Act with Integrity
Demonstrate Adaptability
Drive for Results
Influence Others
Lead Innovation and Quality Initiatives
Manage Execution
Use Sound Judgment / Business Acumen
Technical Acumen
Additional Job Board Information
PACCAR Benefits:
As a U.S. PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $75,100 - $103,730 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
PACCAR Parts is an eVerify Employer.
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!