We are a fast growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced, Customer Service Specialist. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. Dispatch/Scheduling experience is a plus for future advancement opportunities. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!
SeaTown Electric, Plumbing, Heating and Air leads the Puget Sound market in customer service and quality work. We pride ourselves in our ability to uphold a five-star rating. We have created a company-wide culture of teamwork that exudes positivism, growth, goal setting, encouragement, achievement, and recognition.
Our office is conveniently located just off Boeing Freeway in Mukilteo.
This position is onsite and full time Monday-Friday 10am-7pm.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Ability to memorize scripts and company pricing for general calls
Empathetic and patient
Ability to work in a team environment
Ability to multitask
Education and Experience:
High school diploma or equivalent.
Experience in the trades is a plus
Experience in booking appointments
Previous dispatch experience is a plus
Benefits:
Competitive Wages
Accrued PTO at 1 hour for every 40 hours worked
40 hours of vacation at 3 years and 80 hours at 5 years in addition to accrued PTO
Paid Holidays
Medical/Dental/Vision
401k with 100% company match up to 3% and 50% match up to 5%
Comfortable breakroom stocked with snacks
Opportunity for Advancement
Monthly bonuses
Ongoing Professional Training Classes
Onsite gym
Company Parties and Events
Working for a company that value all employees.
Duties/Responsibilities:
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Manages large amounts of incoming phone calls
Collects and enters customer information
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries
Determine whether or not the company provides the services that the customer is requesting.
Performs other related duties as assigned.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Thank you for taking the time to view our position at SeaTown Electric, Plumbing, Heating and Air
Please click the following link to apply: https://seatown.bamboohr.com/careers/24?source=aWQ9MjI%3D