Business Analyst

Job DescriptionStudent Information Systems (SIS) a unit within a large research university, develops and maintains software systems that directly support the entire student lifecycle - admissions, academic planning, registration, financial aid, and student accounts - as well as academic support systems such as curriculum management tools. SP actively partners with owners and users of these systems to evolve and modernize them (e.g. tri-campus business stakeholders, administrators, student advisers, and students themselves). We are seeking a Business Analyst/ Service Manager with project management and service management experience to join us in these efforts. We are especially interested in those with a background in higher education or academic support services.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsBachelors Degree in Business Administration, Systems Analysis, Liberal Arts or Sciences, or related field or experience.4+ years of experience doing progressively more complex business analysis within a project or program environment such as scope definition, requirements gathering and management, business process re-engineering, system configuration, etc. as part of a project, program, or service.Understanding and working knowledge of various software development and service management methodologies/concepts (e.g. Agile, Kanban, ITIL, Waterfall) and the demonstrated ability to coordinate and lead others in the completion of a goal.Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities, ideally including a mix of both quantitative and qualitative methods for understanding and documenting end-user and business owner requirements, and then translating these business requirements to technical requirements.Working knowledge of software development processes.Self-starter, able to manage multiple priorities and tasks in a dynamic environment.Demonstrated ability to work independently and as part of a team in a cooperative effort.Comfortable working with diverse teams, and willingness to promote diversity, equity, and inclusion in the workplace. Experience in a major Higher Education institution, preferably the University of Washington, especially with regard to the Student Journey and/or Student Information Systems, Academic Services, Student Administration, and/or Financial AidAbility to develop and present information or proposals that support decision making among a diverse set of stakeholders and business partners.Relevant coursework in business analysis, business requirement documentation, standards-based modeling technologies, quality assurance, and/or project management.Working knowledge or experience with service management methodologies/concepts; experience managing a software-based service and understanding of the ITIL framework.Demonstrated ability to perform data analysis including querying standard databases using SQL.Experience with system modernization nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.