Customer Service Officer

Job DescriptionWe are seeking a Customer Service Officer who is passionate about providing outstanding support and ensuring that every client experience exceeds expectations. The ideal candidate will act as a trusted point of contact for customers, addressing inquiries, resolving concerns, and maintaining a high level of professionalism and efficiency in all communications.ResponsibilitiesDeliver prompt, courteous, and effective responses to customer inquiries.Manage customer interactions via phone and email in a professional manner.Collaborate with internal departments to resolve issues and improve client satisfaction.Maintain accurate records of customer communications and feedback.Identify opportunities to enhance service quality and operational efficiency.Uphold company values in every interaction and contribute to a positive team environment.