Customer Support Assistant

Job DescriptionWe are seeking a dedicated Customer Support Assistant to join our growing team in Washington, DC. In this role, you will be the first point of contact for clients, ensuring that every inquiry is handled efficiently, accurately, and with care. The ideal candidate will have strong communication skills, a problem-solving mindset, and a genuine desire to create a positive experience for every customer.ResponsibilitiesHandle incoming customer inquiries via phone and email with professionalism and empathy.Resolve issues promptly by coordinating with relevant departments and maintaining accurate records.Assist clients with account management, product information, and service requests.Maintain a deep understanding of company policies and services to provide clear and effective support.Contribute to a collaborative environment that values excellence and continuous improvement.