Systems Application Support - Entry Level

Visa Operations Command Center is looking to hire an Entry-Level Systems Application Support analyst, what we expect of you, day to day.Develop an in-depth understanding of VOCC functionality, product, and servicesAble to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented processFollow documented support procedures, managing each issue through resolution or turnover to maintain established service levelsTrack update and resolve all assigned incidents in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high qualityLiaise with L2 support groups to collaborate on the resolution of incidents and problemsEnhance technical skills through participation in ongoing trainingAble to formulate internal and external communication of issues to Management, other internal support groups via pages, email broadcasts, or phone callsProficient verbal/written communication, organizational skills, ability to prioritize a constantly changing workload. Interpersonal skills and ability to excel as part of a teamMulti-tasking skills.Passion for client service - experience of working in a client-focused environment desirable, but not essential.Make decisions based upon information available, present recommendations and deal with moderate challenges.Robust analytical thinking skills.Builds, develops and maintains effective relationships with stakeholders including other areas of the company to ensure incidents and queries are resolved to client expectations.As we reimagine work, it’s important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion. This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.