Welcomer

Job PurposeThis position is responsible for providing an exceptional customer service assistance, accurate information and personalized solutions to all guests’ inquiries concerning hotel facilities, venues and functions.Primary Responsibilities Front Office OperationPerforms Front Office operations, applying the organizational structure defined by the Front Office ManagerContributes to guest satisfaction at all times by providing high quality services throughout their stayGives priority to guest relations, while taking care to respect administrative proceduresHandles any guest complaints and/or remarks; provides a response as soon as possibleTakes care of the arrival and departure processes for guests in compliance with internal proceduresMaintains excellent relations with the welcomers, ensuring their activities complement each otherInforms guests about the formalities, any particular conditions relating to their stay and the services availablePasses on information as necessary to other departments (floor staff, technical etc.) and to other members of the front desk teamPromotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needsRespects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)Receive telephone calls and take messages for guests who are outAlert Security or Duty Manager of suspicious looking person(s) / articles