IT Admin

Your CareerAs a member of our IT Desktop Support Team, you will be a key technical resource for our local and remote colleagues. You will leverage your multitasking abilities and expert communication skills to provide exceptional support, resolving a wide range of computer hardware and software issues. We are looking for an analytical and agile professional who thrives in a fast-paced, evolving environment and is dedicated to delivering timely and effective solutions.Your ImpactProvide comprehensive IT support for all aspects of user account setup, system maintenance, software patching, antivirus management, and system imaging.Perform break/fix support for both PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and other IT hardware.Manage your individual workflow and ticket queue effectively using our IT ticketing system.Follow standard operating procedures (SOPs) and escalate complex issues to senior staff when necessary.Support mobile users on both iOS and Android platforms.Develop and maintain productive, professional relationships with all users, including executive staff.Participate in an on-call rotation for after-hours and weekend support as needed.