Job Details

ID #15403850
State Wisconsin
City Appleton-oshkosh-FDL
Job type Permanent
Salary USD TBD TBD
Source Genesis10
Showed 2021-06-13
Date 2021-06-12
Deadline 2021-08-11
Category Architect/engineer/CAD
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Assoc IT Support Specialist (AMPS Web Team)

Wisconsin, Appleton-oshkosh-FDL, 54911 Appleton-oshkosh-FDL USA

Vacancy expired!

Genesis10 is seeking a Associate IT Support Specialist for a contract position with our client in Appleton, WI. Work may be remote to start.

Summary: The Associate IT Support Specialist is responsible for assisting in providing first on-call support for supported software applications to meet business needs. In addition, when not fully occupied with on-call support, the Associate IT Support Specialist will assist with validation, maintenance and project work for supported systems. The Associate IT Support Specialist performs troubleshooting, resolution and documentation tasks when issues arise with supported systems. May lead or participate in specific ITIL roles and processes. The Associate IT Support Specialist works under the direction of an experienced staff member to assist in the support and maintenance of a variety of application development systems and tools. Applies standard operating procedures to solve problems and perform tasks. Delivers results in a timely and efficient manner. The Associate IT Support Specialist on the WEB team may take part in one or more facets of small project work to include analysis, design, testing, implementation and support. The Associate Application Engineer will begin to learn incident problem resolution, troubleshooting and on-call procedures.

Responsibilities:
  • Work under the direction of an experienced staff member.
  • Assist with analysis, maintenance and support of Clients Application Development systems.
  • Work with team members to find solutions for reoccurring problems.
  • Understand and apply standard operating procedures to meet the business needs and requirements.
  • Successfully deliver the right results in a timely and effective manner.
  • Perform data analysis based on business rules to determine root cause.
  • Assist in proactive maintenance by completing performance tuning, or decommissions.
  • Provide support in IT Projects where JAVA skill-sets are required.
  • Use proven practices, applications, technology, tools and platforms to support and enhance daily maintenance activities.
  • Once fully trained would be part of an on-call rotation.

Qualifications:
  • Bachelor's Degree in Computer Science or Management Information Systems or equivalent experience in computer science, business, mathematics or related field.
  • Typically 3 or less years of applicable experience. Summer internship experience a plus.
  • Proficiency in Microsoft Outlook, Excel, and Word.
  • Strong verbal and written communication skills with the ability to translate business need into standard operating procedures.
  • Flexible and able to work as part of a team or independently.
  • Highly organized, attention to detail and able to multi-task.
  • Demonstrates a continuous learning and continuous process improvement mindset.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Benefits of Working with Genesis10: • Medical and dental insurance available- including HSA • Bi-weekly payroll • Established consultant re-marketing program with our 50+ local clients! • 401k plan • Delivery Director for employee success and support • Referral program with the opportunity to earn additional income

About Genesis10: Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com "Genesis10 is an Equal Opportunity Employer, M/F/D/V"

Vacancy expired!

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