JOB REQUIREMENTS: This position will work 20 hrs per week and will work
evenings and rotating weekends Patient Service Representative Come work
where we specialize in you! We have nearly 2,000 reasons for you to
consider a career with Prevea Health-they're our employees. We're an
organization that values kindness, responsibility, inclusivity, wellness
and inspiration. At Prevea, we provide continuous education, training
and support so every member of the team contributes to our success.
Together we are the best place to get care and the best place to give
care. Job Summary The Patient Service Representative (PSR) role at
Prevea Health is responsible for welcoming, registering, and scheduling
patients and/or visitors in a friendly and positive manner. This
position acts as a liaison between patients and medical staff. The
Patient Service Representative (PSR) is responsible for creating a
positive first impression for anyone who uses Prevea Health services,
whether over the phone, in person, or through MyPrevea. What you will do
Coordinate communication between patients, family members, medical
staff, providers, and administrative staff via phone, in person, or
through MyPrevea. Obtain and confirm accurate demographic and
insurance coverage information. Route medical inquiries, complaints &
messages to appropriate parties. Assist patients and callers with
financial inquiries, including policies, insurance, payments, and other
financial needs. Collect required payments, including co-payments,
outstanding balances, and payments due at the time of service.
Complete necessary account, referral, and claim edit workflows and
maintenance in assigned work queues Schedule and confirm patient
appointments. Provide accurate daily batch and/or deposits to
appropriate staff for processing. Education Qualifications High
School Diploma and/or GED Required Experience Qualifications 1-3
years Experience in customer service, insurance and/or healthcare
setting Preferred Skills and Abilities Display proficient telephone
and computer skills with clear and professional speaking abilities.
Able to provide exceptional customer service by assessing patient needs,
meeting quality standards, and evaluating satisfaction. Capable of
being empathetic and responsive to patient's needs by actively
listening, asking appropriate questions, and continually looking for
ways to provide assistance. Able to efficiently multi-task and adapt
to fast-paced environments with frequently changing protocols and
processes. Capable of effectively and positively interacting with
staff members throughout the company. Promote teamwork and provide a
supportive environment throughout the organization. Display grammar,
spelling, and punctuation knowledge to type patient information and take
appropriate messages For full info follow application link. Prevea
is an Equal Employment Opportunity/Affirmative Action employer
APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/02DB38F5E810461A