Client Service Associate

Job DescriptionWe are seeking a Client Service Associate to join our growing team in Madison, WI. In this role, you will be responsible for ensuring outstanding client experiences by managing communication, handling inquiries, and coordinating solutions that exceed expectations. The ideal candidate is highly organized, articulate, and thrives in a collaborative environment.ResponsibilitiesServe as the primary point of contact for clients, addressing requests and ensuring satisfaction.Maintain professional communication and build strong, long-term client relationships.Coordinate internal resources to ensure timely and accurate delivery of services.Prepare reports, presentations, and client documentation as needed.Identify opportunities for process improvement and contribute to client retention strategies.