At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.We actively look for prospects who: Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions.Job Description:As a Client Solutions Specialist at Pitney Bowes your role will be instrumental in meeting SLA standards by providing exceptional solutions support managing our Premium Sales Support email box. This highly visible position is Client centric primarily focused on addressing Client concerns, driving new business, resolve billing issues, and provide back-office support. Proven competencies utilizing office systems as well as a strong working knowledge of back-office processes will be instrumental in the success of our Client Solutions Specialist.The wage range for this position is $18.75 / hour +, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.You Will:
Work one on one with clients and sales to solve complex and/or escalated billing issues within all Pitney Bowes entities
Complete audits for business lines within Pitney Bowes
Support multiple accounts at the same time
Work alongside cross functional collaborative teams
Manage collections activities
Identify root cause to prevent repeat issues
Deliver a ‘best in class” client experience in each client and/or sales rep interaction
Deliver a high level of accuracy in your work practicing urgency and discipline
Your Background:As a Client Solutions Specialist, you have:
Ability to work within core US business hours
3+ years’ experience working in client facing contact center environment
A comprehensive understanding of company processes and procedures
Back Office Support domain knowledge
Strong analytical, organizational, and project management skills
Highly effective communication skills
Practiced a high level of attention to detail
Proficiency in MS Office and billing applications
A highly adaptable work style with the ability to multi-task or change tasks quickly
Demonstrated the ability to manage your workday with little guidance
Our Team:SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents.
SendPro MailCenter- Mailing & Shipping Postage Meter
PitneyShip Cube
Smart Lockers
Pitney Bowes maintains a drug-free workplace.We will: Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally (PB Live Well (https://careers.pitneybowes.com/global/en/pb-live-well) )Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.