DescriptionWHO WE AREProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We continue to grow and would love for you to join our team!At ProAmpac, our culture is key to our long-term success. We strive to be authentic as we live out the heritage of our small business culture. We value the connections we’ve created, and our employees feel empowered in their shared efforts to innovate successfully. ProAmpac was founded on the idea that a focus on material science will drive innovative and sustainable solutions for our customers, supported by our five core values – Integrity, Intensity, Innovation, Involvement, and Impact – that foster a culture of speed, simplicity, and self-confidence.By joining us, you become an integral part of an entrepreneurial company in a fast-paced, exciting environment that provides varied opportunities for professional and personal growth.Skills and RequirementsTo perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.
Advise customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
Works with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system.
Expedite rush shipment and monitors progress through to delivery to the customer as applicable.
Review daily spreadsheet from accounting to ensure correct pricing from the prior day. Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
Provide order entry support for other team members when appropriate.
Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.
Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.
Understand and follow all safety policies and procedures. Commitment, awareness, and involvement pertaining to ISO and food safety practices.
All other duties as assigned.
ProAmpac Perks:
Medical, dental and vision insurance
401(K) with exceptional company match
Generous paid time off (PTO), plus 11 holidays per calendar year
Free life and short-term disability insurance
Wellness, employee discount and rewards programs
Tuition reimbursement
Career growth and development opportunities!
This Customer Account Representative is not a sales or heavy call center role. This role serves as the central point of contact between external customers and ProAmpac for all order entry and order management-related activities. The Customer Account Representative provides high-quality and professional care by working collaboratively with other departments to proactively address and resolve all internal and external customer inquiries. This is not a Sales role and there is no commissions associated with it.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Job Category: Customer ServiceFull-Time