Customer Account Assistant

The Customer Account Assistant reports to the Customer Service Supervisor, collaborating closely with team members from all departments to ensure customer expectations are met.  Attention to detail, a positive demeanor, critical thinking skills and an aptitude for learning new computer systems are essential to being successful in this role.Responsibilities include, but are not limited to:Assist with the data entry of manufacturing instructions in to the systems used for producing the customer finished product.Contact various manufacturing departments to gather production data on customer jobs.Assist the Account Manager in managing multiple component projects through purchasing, manufacturing, final assembly, shipping and invoicing.Communicate with customers and team members on status of projects.Problem identification and solving.Assist other Account Assistants as available.Credit checking of new customers.Customer demand entry from forecasts and purchase orders.Item Master Setup.Bill of Material Setup.Problem solving.Priority setting for internal operations per customer requirements.Preparation of reportsDocumenting customer specific requirements.May coordinate production of components with other internal plants and/or external vendors as required.Performs other related duties and participates in special projects as assigned.This is a day shift position.