Job Title: Field Service TechnicianJob DescriptionThis individual will be in a client-facing role, caring for customers' needs with regard to installation, training, and ongoing support of new and installed equipment. This position serves as the primary interface between the manufacturer and the customer after a machine is shipped. When not traveling to customer sites, the Field Service Technician will check out and test new machines prior to shipping from the corporate headquarters.Responsibilities
Install new equipment at customer sites.
Provide training to customers on the operation and maintenance of the equipment.
Offer ongoing support and troubleshooting for installed equipment.
Serve as the primary interface between the manufacturer and the customer post-installation.
Check out and test new machines prior to shipping from the corporate headquarters.
Travel both domestically (75% of the time) and occasionally internationally to provide support.
Essential Skills
Strong mechanical and electrical.
Experience in PLC troubleshooting.
Ability to interact effectively with clients.
Experience with packaging machines.
Bilingual (Spanish) preferred.
Minimum of 3-5 years of field service technician/customer service experience.
High School Diploma or GED.
Additional Skills & Qualifications
Potential for growth into a supervisory or managerial role over the next few years.
Comfortable with extensive travel, occasionally for 2-3 weeks at a time.
Work EnvironmentThe noise level is moderate to high, and the employee is regularly exposed to dirt, dust, fumes, smoke, and unpleasant odors. Despite this, the work environment is clean. The position includes a per diem of $60/day when traveling domestically and $100/day when traveling internationally.Pay and BenefitsThe pay range for this position is $35.00 - $37.00 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Sturtevant,WI.Application DeadlineThis position will be accepting applications until Jan 21, 2025.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.